We want you to be confident before you pay for PositionDesk. This policy explains how trials, cancellations and refund requests work.
14-day free trial
Every Pro subscription starts with a 14-day free trial. You are not charged during the trial, and you can cancel any time before it ends to avoid being billed. We recommend trying the Pro features during the trial to confirm the Service fits your needs.
Cancellation
You can cancel your subscription at any time from your account settings or through the receipt email from our payment provider, Paddle. Cancellation stops future renewals; your Pro access continues until the end of the period you have already paid for. We do not pro-rate partial periods.
Refunds
If you were charged and want to request a refund, contact us from the email address on your account and include the date of the charge. We review refund requests in good faith and will respond with the next steps.
Approved refunds are issued to the original payment method through Paddle, the Merchant of Record. Bank or card processing times may vary.
How to request a refund
Email portfoliomanagerpro2@gmail.com from the address on your account, including the date of the charge and a short note about the request. We aim to respond within 2 business days.